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Individual investors

  • INVESTOR HELPLINE
    • Opening hours: Monday to Friday 9:00 - 19:00
    • Telephone: 900 535 015
  • The Investors can:
    • Make a complaint or claim in their right as investment service users against financial institutions that render them such services. Claims and complaint Form.
    • Enquiries on regulations, services and products in the stock markets and their rights and adequate channels to perform them. Enquiry Form.
    • ServiciodereclamacionesCNMV@cnmv.es (exclusively for matters relating to complaints or enquiries previously submitted to the Claims Service for these procedures. Only e-mails that identify the complainant or consultant and the number of complaint or enquiry will be answered)

Registration and documentation

For issuing FNMT certificates: Prior appointment is required

International Affairs

  • CONTACT PRESS OFFICE
    • Address: Edison, 4, 28006 Madrid
    • international@cnmv.es (exclusively to ask for documents belonging to the official registers or for issuing certificates)

Press office

  • CONTACT PRESS OFFICE

Virtual Office / On-line Register

  • USER ASSISTANCE
    • Telephone: 902 180 772
    • sedecnmv@cnmv.es (solely to assess the user at the Electronic headquarters and Registry on computer issues as not to send documents)