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General
Individual investors
INVESTOR HELPLINE
Opening hours: Monday to Friday 9:00 - 19:00
Telephone: 900 535 015
The Investors can:
Make a complaint or claim in their right as investment service users against financial institutions that render them such services.
Claims and complaint Form.
Enquiries on regulations, services and products in the stock markets and their rights and adequate channels to perform them.
Enquiry Form
.
ServiciodereclamacionesCNMV@cnmv.es
(exclusively for matters relating to complaints or enquiries previously submitted to the Claims Service for these procedures. Only e-mails that identify the complainant or consultant and the number of complaint or enquiry will be answered)
Registration and documentation
Public statement concerning the operation of the CNMV General Registry from 8 june 2020 onwards
REGISTRATION
Address: Edison, 4, 28006 Madrid - Passeig de Gràcia, 19, 08007 Barcelona
Telephone: 34 91 585 15 00 / 34 93 304 73 00 - Fax: 34 91 319 33 73 / 34 93 304 73 10
REGISTRATION FILES
Dirección: Edison, 4, 28006 Madrid
Application form for enquiries or issuance of certificates
relating to the official registers regulated by
Spanish Royal Legislative Decree 4/2015, of 23 October
, approving the Recast Text of the Securities Market Act.
For issuing FNMT certificates: Prior appointment is required
International Affairs
CONTACT PRESS OFFICE
Address: Edison, 4, 28006 Madrid
international@cnmv.es
(exclusively to ask for documents belonging to the official registers or for issuing certificates)
Press office
CONTACT PRESS OFFICE
Address: Edison, 4, 28006 Madrid
Phone: 34 91 585 15 00
e-mail:
comunicacion@cnmv.es
Virtual Office / On-line Register
USER ASSISTANCE
Telephone: 902 180 772
sedecnmv@cnmv.es
(solely to assess the user at the Electronic headquarters and Registry on computer issues as not to send documents)
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